Privacy Policy

This Privacy Policy explains how BRNDS Group (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or shop from brndsgroup.com (the “Site”) or otherwise interact with our services (the “Services”).

By using our Site, you agree to the terms in this Privacy Policy.

Information We Collect

We collect information in three main ways:

1. Information you give us directly

When you shop, create an account, or contact us, you may provide:

  • Name, email, phone number, and address

  • Billing and shipping details

  • Payment and order information

  • Account login details (if you create an account)

  • Messages or support requests you send us

2. Information collected automatically

When you browse our Site, we automatically collect:

  • Device and browser information

  • IP address and general location

  • Pages viewed and how you interact with the Site

  • Cookies and similar tracking data

This helps us understand how people use our Site and improve the experience.

3. Information from third parties

We may also receive information from trusted partners, such as:

  • Shopify and other ecommerce service providers

  • Payment processors (for secure transaction handling)

  • Analytics and advertising partners

How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Manage your account and customer support requests

  • Send order updates and important service messages

  • Improve our website, products, and customer experience

  • Run marketing and advertising (you can opt out anytime)

  • Protect against fraud and ensure site security

  • Comply with legal obligations

Cookies

We use cookies to keep the Site working properly, understand traffic, and improve your experience.

You can disable cookies in your browser settings, but parts of the Site may not function correctly.

We may also respond to browser privacy signals like Global Privacy Control (GPC), where supported.

How We Share Information

We only share your information when necessary, including with:

  • Service providers (e.g. Shopify, shipping, payment processors)

  • Marketing and advertising partners

  • Analytics providers

  • Legal authorities if required by law

  • Business partners or affiliates within our group

  • In the event of a business sale or restructure

We do not sell your personal information for anything other than standard advertising and analytics purposes as allowed under law.

Data Security

We take reasonable steps to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

Data Retention

We keep your information only as long as needed to:

  • Fulfil orders and provide services

  • Meet legal and tax requirements

  • Resolve disputes and enforce agreements

Your Rights

Depending on where you live, you may have rights to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Opt out of marketing communications

  • Withdraw consent where applicable

To exercise these rights, contact us at the email below. We may need to verify your identity first.

Children’s Privacy

Our Site is not intended for children, and we do not knowingly collect data from anyone under the age of 16.

International Transfers

Your information may be stored or processed outside your country. When this happens, we take steps to ensure your data is protected appropriately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions or requests, contact us via the contact form